Storage Server Overview
What is the Storage Server Service?
The Merlin API Storage Server is a legacy service that supports several of OpenTech Alliance’s CoreApps products. It provides access to core facility, tenant, and payment data through a collection of endpoints.
While the service is primarily used by OpenTech’s proprietary software, understanding its functionality can help developers maintain compatibility with legacy workflows or integrations that still rely on Storage Server.
Products that Use the Storage Server
The Storage Server powers several key OpenTech products, each using different endpoint groups to perform business-critical functions:
| Product | Description | Example Use Case |
|---|---|---|
| LiveAgent! (Call Center) | Enables call center agents to access pricing, availability, and tenant details in real time. | Enables call center agents to access pricing, availability, and tenant details in real time. |
| XpressPay (Phone Payment IVR) | Provides a secure, automated payment flow for existing tenants via phone. | Provides a secure, automated payment flow for existing tenants via phone. |
| Xpress Collect (Payment Reminder Service) | Automates rent reminders and provides payment links through XpressPay. | Tenants receive reminders and can pay through an IVR redirect. |
| Rent Now (Call Center Tool) | Allows agents to process new rentals over the phone. | An agent completes a full rental flow for a new customer. |
Core Functionality
The Storage Server service provides endpoints that support a wide range of property management operations. Many of these endpoints overlap between products for shared functionality.
Common API flows include:
- Retrieving pricing and availability data to present to tenants or prospects.
- Processing tenant payments to process payments current and future balances.
- Automating payment reminders and status notifications.
- Managing unit and reservation data used by call center applications.
These operations are central to enabling consistent, reliable communication between OpenTech’s CoreApps and connected Property Management Systems (PMS).